How can "great" be improved!?

Penny Kasten
Vicksburg, MI
8/12/10

First experience being here, enjoyed it. Very yummy!

Christopher Karbowski
Kalamazoo MI
7/9/10

We try to support locally owned and operated businesses. You're food always fresh & great and your servers do a great job

Robert and Sandra Morrison
Kalamazoo
7/9/10

You're great. The food was delicious. Our friends loved everything!

Susan Yetter
Portage
7/6/10

First time here. Very very good food. Delicious, fresh and tasty. New favorite restaurant

Carol Carpenter
Mattawan, MI
7/2/10

Are you kidding?!! Best restaurant in Kalamazoo - bar none!!

A.J. HArtman
Kalamazoo, MI
6/20/10

Dear Keith and Lisa,

Just had to tell you that the walleye last weekend was superb. To tell you the truth I don't believe I have had anything at Full City Cafe that was not outstanding. Keep up the good cooking!

Katie Johnston

OK . . . its well past Mother's Day, but this is the first chance Ivve had to send you a note. 

 Your Mother's Day Buffet was . . . . Remarkable!  There were so many things to choose from!!!!  The food was wonderful.  The staff . . . OK, your staff absolutely rocks on a "regular" day . . . can you surpass that?  Well . . . yeah!  You guys did!  The buffet was kept stocked, cold foods cold . . . warm foods warm . . . everyone was at the top of their game while maintaining the friendly service Full City is noted for.  

 It has to be a bit nerve racking to pull off a feast like that . . . (extrapolate a family holiday dinner by multitudes) . . . and you all made it look easy.  It was a very enjoyable event. 

 Thank you for all the effort you put into the planning, making so many delicious dishes and the superb service.

 Full City Rocks!
Ellen and Dale Wasson

Dear Keith and Lisa,

Dick and I want to thank you for participating in the CARES fundraiser.
It is an organization we feel deeply about and we were so pleased to see that you were one of the "caring" restaurants.

I wouldn't change a thing.  The food, as always, was great and you can't duplicate the warm feeling in the room. 
It was just there.

Thanks again.  You two are the best!

Kathie Tomlinson

Oh my gosh, Keith everything was wonderful. Thank you so much!!! I sent a student home with 6 pieces or so, but that was all that was left! Thank you again for your support and and your kind offer to sponsor again. I look forward to working with you in the future!

Regards,
Emily Duguay
Director of Arts Management
www.wmutheatre.com

The service was absolutely, positively fabulous

Sarah Swafford
Kalamazoo

Keep up the good work!
Love the people and the food at the place!!

Sara Della-Coletta
Portage, Mi

Dear Lisa and Keith-
Thank you again for your generosity and support of Fontana. Friday's reception was wonderful and your food was a big hit. Everyone greatly enjoyed your delightful and artful appetizers. Thank you for taking such great care of us!

Jane Nuzzo
Director of Development
Fontana Chamber Arts
Kalamazoo, Mi

This is my very favorite and special place. The food is great and the people are better!!!!

Jan Dekker
Kalamazoo, Mi

You do have a wonderful staff...Everyone is especially kind and I have to use a walker to get around and they are all accommodating by moving chairs, etc. to make sure I am comfortable.  I am glad to see that the Portage restaurant has been so successful, since that is so close to my home.

Kathie Karl
Portage, Mi

Dear Keith and Lisa-
I'm so sorry it's been so many years since I visited Kalamazoo and stopped by your store. I still miss Lisa's scones.  Must be 42,856 Starbucks, Caribous, Mayorgas, and every other brand of coffee, but there is still nothing as good as Lisa's scones here in Washington, DC.

Best,
Scot Tanner
Washington D.C.

I just LOVE your guy's food and shops....the atmosphere makes me feel like I am at home and with family and  good friends!!!! I wish I could get to your shop more often!

Pati Thayer
Kalamazoo, MI

Keith and Lisa you two are a perfect team to make this place so successful!

Ray and Mary Rouse
Portage, MI

Very Relaxing. Didn't feel rushed or ignored. Food served timely yet well prepared.

William Young III
Kalamazoo, MI

I am always pleasantly surprised with your seasonal menus. Your fall specials are a winner again!

Derrick Townsend
Portage, MI

I just wanted you to know that I took my dad to Full City Cafe last Thursday October 1 and celebrated his birthday. He is from Germany and we wanted you to know that the German food was excellent.!
Thank you for making his birthday memorable!

Aggie Haring
Portage, MI

@knitwithsnot writes; @fullcitycafe Brunch was great on Saturday!!!
Wonderful food and service! We love you guys!!

Via Twitter

@SarahLWLee writes; @fullcitycafe
Thank you for the delicious dessert, I had a creme brulee cheesecake - mui bien!

Great meeting you Keith

Service was attentive, friendly and efficient. Like the menu and the food tasted great!

Dawn McLaren
Kalamazoo, MI

First time here and everything was great!

Darcy Caswell
Scotts, MI

My niece, Mary Hunt, sent me your newsletter via e-mail.
Your activities sound like so much fun. When reading the "news", it made me feel like moving back to Kalamazoo.
She also informed about celebrating her birthday there and how wonderful it was.
With all your fresh blueberries, fresh peaches, etc., and most important your friendliness and hospitality'you certainly entice people to your business.

Keep it up.
Sincerely,
Mary Jo Fritz
Green Bay, WI

Excellent! Worth the trip from Virginia.
(repeat customer )

Bob Wyman
Haymarket, VA

As usual, great food, great service.
Good attitudes in your staff is a huge positive and its obvious. Keith and Lisa you are doing the right thing, whatever it is!

Charlie Dillard
Portage, MI

Dear Keith & Lisa
I want to let you know about the exceptionally fine service I received from your employee Barb.
On Thursday morning, 4/23, I called to place an order for two Greek salads to go. Barb said they weren't on the current menu but she offered to make them up special for me with anything I wanted on them. I was SO pleased. You see, I was taking them to some dear friends who had just lost their daughter, and I knew they especially like Greek salads. My friends said they were delicious, and they looked beautiful too!
Many thanks to Barb for her kind, over-the-top service!

Sincerely,
Mary Cutler

I have to compliment you on your email marketing-- it's working for me
as we love your food and relaxed ambience ( and service ) it's great to be reminded to make a plan to come in 
we can't always make it to the special events ( sorry to have missed egg salad week )
but as a foodie and a customer service maven myself, you are doing a great job keeping me feeling like part of the Full City community

Really appreciate your promotions as well, the birthday things, the double points, the freebies,
all great ideas that i bet really work for you

keep it up
katie houston

OK . . . first of all . . . you guys are totally awesome!!!!!!!!!!!!  We were just discussing this at lunch today (at work). 
One of the guys brought in left overs from FCC. . . smoked rubbed ribs . . . the sent alone had everyone totally convinced that they need to visit Full City Cafe . . . well, YEAH!  A couple of us had to put our two cents in and tell everyone how wonderful the food, service, everything is there. 
Have a most wonderful day . . . the word of mouth and tantalizing smell of your ribs are getting out!

Enjoy,
Ellen Wasson

Not everyone in my family is vegetarian and we can eat there very satisfactorily. Thank you for providing options for me and I always appreciate the care that you take in selecting fresh and healthful options for your menus.

Sincerely,
Dale Menz

My whitefish was absolutely delicious! Never tasted whitefish so great.

Ray Rouse
Portage

We recommend Full City all the time!

Ellen Wasson
Portage

We were treated royally. Thank you

Dale and Joan Farland
Kalamazoo

Everything was perfect -Down to the flowers for our anniversary!
Thanks so Much!

Tracy and Aaron Matrone
Portage

We enjoyed the meal and the attentive, friendly service, so we do not have any suggestions for improvement. 

Katherine Schacher
Otsego

Sunday was superb in every way!

June Roe
Portage
(Ms. Roe brought in her family of 20ppl for Mother's Day Buffet in 2009)

Everything was fabulous! Love the size of the coffee mugs!

Ruth Pushie
Kalamazoo

Service and meal were excellent. Keep doing what you're doing!

Richard Eakins

Gazpacho in the spring and Pumpkin Bisque in the fall. Life is GOOD!!

Bob Bickle
Centerville

We thought the prices were a little high, but when we got our food we realized why

Arla Tuka
Decatur

Everything ws great! we enjoyed the creative menu selection & attractive presentation.

Ellie and Bill Brockman
Sioux Falls South Dakota

Expand! It's a great place but you need more space for more customers.
I like the unique things.

Terry Butcher
Portage

You guys rock !!! I am a former Michigander, even went to school at Western for awhile, so when I found you guys, I of course had to check you out !! I must say - I almost (I did say almost), wished I lived back in Kalamazoo so I could visit your restaurant !! I checked out your Easter pictures - and they are awesome !! Being in the catering business, your displays I have to tell you are great !! good job !! Hope you don't mind - but I even signed up for your newsletter...

Creatively,
M.J. Essenmacher
Creative Catering Corporation
Tucson, Az

We want to thank you so much for our anniversary dinner! We received our coupon for our dinner and enjoyed it so much. The food was outstanding and the flowers were such a special touch as well! We are still enjoying the flowers weeks after! Every time we look at them we get hungry for your terrific food! See you soon.

Thank you so much,
Darlene Clifford
Kalamazoo

We came to celebrate our Anniversary. It was a wonderful experience!
The service was enjoyable.
The white fish was amazing!

Mary Zwart
Kalamazoo

After a two and a half week road trip through ten states and umpteen restaurants,
Keith and Lisa, you are the BEST! Thank you, thank you. And your well trained staff, also.

Hank and Trudi Girr
Kalamazoo

We had the best meal in the world last night, had never been to Full City Cafe for dinner before, and
loved your valentines menu. Wanted to say kudos to the kitchen. The diver scallops appetizer was unbelievable,
as was the raspberry torte WOW,and we both loved our dinners -- the delmonico and the rack of lamb.

We will be back soon ---
Katie Houston
(Valentines 2009)

I have never been here but it was a wonderful experience....food and service outstanding. Thank you!

Marilyn Luther
Kalamazoo

I was in Portage for 7 months packing up my dad's house.....  
I ate many a meal at your wonderful restaurant. Wish you had a place down here.

Joanne Samuelson, Realtor
IRES,  e-PRO
RE/MAX Specialists
Orange Park, FL 32073

Need more napkins for juicy sandwiches

Deryck and Joyce Wilson
Battle Creek, Mi

(we didn't have too hard of a time figuring out that this is a compliment!)

Our favorite place to eat in K-zoo   Hands Down!

Bob Bickle
Centerville, Mi

As I sit here eating my leftovers from Full City � I have to tell you that the Salmon Hash I ordered for breakfast yesterday was absolutely delicious! I can always count on a tasty meal when I come to Full City.

Alison Haney
Kalamazoo

We brought our 95 year old aunt for lunch yesterday. First time for us, but had heard many people telling us about your restaurant. The food was outstanding, and the service was wonderful. I am sure that we will become regulars!

Al Dykema

We have never been disappointed in the quality and taste variations of the menu items at Full City Cafe. Those who set the menu, gather the ingredients and prepare it, and also serve it are to be congratulated on their dedication to the customer.

Thank you.
Pat Johnson

Steph was great she was like my own daughter

James Bartz
Kalamazoo

Oh God you are so perfect! You are world famous.

Jean and Ogden Jones
Kalamazoo
(*Not yet Jeannie but were working on it!)

Everything is great- that's why we come here

Gary and Patty Humes
Kalamazoo

We do enjoy the atmosphere and the food at Full City, and we love to treat our son and his family. When I fill out your "suggestions" card I always say, "Don't change a thing." I really mean that.
Thanks for your presence in our community.

Dale and Barbara Keiser
Portage

Thought service and food were great server even brought us a soup sample so we could try it!

Jamie Washburn
Portage

Shandy provided thorough explanation to my questions and offered excellent recommendations

Cindi Doerr
Portage

Just keep up the good work and delicious food!

Susan Yetter
Portage

I am a "townie" and Full City holds a high standard in town.

Danielle Kuzma
Kalamazoo

The food presentation & Color & taste was a 10; on a 1-10 scale.

Thank you!
Betty and Ric Finder
Kalamazoo

Congratulations on 15 years in business!!! Full City Cafe certainly has provided the Robbins family with great meals and delicious goodies over the past 15 years.

Peg Robbins
Kalamazoo

It is a serious joy that you are here: you have definitely succeeded!
All best...........

Candy Porath
Marcellus

You guys are great! my grandma and i love going there. thanks for the fantastic service!

Jessica

Good food, good friends with us, we had a ball.
Very class act all the way around!!

Nancy Robinson
Paw Paw

Amazing Food and Service..... Very Wonderful

Dr. Mark Beams
Portage

Food and flavors are excellent!

Sylvia Asher
Gobles

Keith and Lisa,
I found your wonderful cafe searching for a breakfast spot on the internet.  I met a friend at your Oakland Drive & Center Street location this week as he was passing through on I-94 and I wanted something easy for him to get to, yet not "highway food".  We were both so delighted in both your cuisine and the atmosphere.  I can't believe I haven't been there before, but I certainly will be there in the future.  It is really great to have such special fare so close to home. 

Thanks for ... being there!
Sue Brant

We had a party of ten- thank you for excellent service

Bonita and Ed O'Reilly
Kalamazoo

Freaking Delicious!

Lia Myeno
Kalamazoo

I came in to redeem my birthday card, but received way more than I expected! I know that every time here I will have good food and service, but it was even better tonight!

Thank You!
Jenny Finstrom
Portage

No need to improve on perfect. Great wait staff, very nice and professional. Service and meal was the best I have had in a long time.

Pete Kohr
Hummelstown PA

I love your restaurant. 
Great food and wonderful presentation.
See you soon.

Ann Schultheis
Portage

Just wanted to drop you a line to say I really enjoy your newsletter (and your food...of course!)  It's always packed with information and cool notes Nancy L. Trimble Kern
Kalamazoo,

"Keep doin' whatcherdoin'"

Neil and Belinda Juhl
Portage

"Excellent service and food, I never had to ask for anything (our) waitress anticipated all of our needs"

Jason Palmer
Portage

"You guys are great!  I love the newsletter and all the good food at both locations."

Jill Jilek
Kalamazoo

Keith and Lisa,
We really enjoyed our Anniversary dinner
last night...The food was delicious as always and candle and flowers were a nice touch�

Mark and Jan Oosterhouse

Dear Keith and Lisa
Thank you for touching our Anniversary Day with your thoughtfulness.
The food was yum-yum, the service was awesome........ You guys inspire me to scatter smiles along life's pathway

Tina and Vince Marsilio
Mattawan

Everything was excellent! I can't think of anything you could do different... I was very impressed, and will be spreading the word about Full City Cafe. Thank You!! ...............Garrick was excellent.

Dave Biondo
Gordon Food Service District Manager

Just a note to sincerely THANK YOU for the nice birthday gift of a free dinner, my husband and I received... Not only did we have a very delicious dinner, we were also treated so "special " but each and every person we came in contact with.. It is nice to know, there are people in our area, that have so much respect for SENIORS.

Dorothy Maszlewski

Russell and I want to thank you for a wonderful 4th anniversary.  The flowers, dinner, and service were excellent.  We had a very pleasant and enjoyable evening.  Again, thank you so much for being so generous and gracious to your patrons.  We also, wish you a very Happy New Year to you and your staff. 

Yours truly, 
Suzanne and Russ Katje

We LOVED the meal... As always, we (all of us) love the food and THE CAKE was the best we have ever had!  WOW!!!  We will see you all soon!
You make the place! (Lisa too!)

Sue Vandenbrink

Many, many thanks for the birthday dinners...they were exceptional and much appreciated.
You guys are the greatest.

Yours,
'Delmomico' Dick and Pumpkin Pam Nivala

We just had our 'anniversary meal' with you.  The food was delicious and plentiful.  And Abbey did an excellent job of taking care of us.

Thank you,
Jan and Marty Niecko

I visited your cafe last Saturday when I met friends for breakfast.  The food was wonderful, and the atmosphere, too.  We ended up staying through lunch! We started at 9:30 and left around 2:15! I love your cafe. Great coffee, wonderful servers, great food. I can't wait to bring my husband to breakfast - hopefully this weekend! 

Thanks for everything!
Mary Anne Neubert

You're doing a great job - the bathrooms are amazingly clean!
Thank You!
Angelique is attentive with beautiful eye contact

Heathyre Sokhna